Policies
GENERAL APPOINTMENT POLICIES
Your appointments are very important to us. We know they matter a lot to you too. We commit to your service, both in time and materials, because we know that is the only way to create the best experience for you. These policies allow us to serve you better, and we ask that you review them in detail.
Please understand that these policies below, and any future updates, allow us to provide the highest quality of service for each of our amazing clients. We appreciate your business, your time, and your investment and we always want to offer you the utmost quality that you’ve come to expect from Vanity Girl in each appointment.
CANCELING APPOINTMENTS WITHOUT FEES
We understand that sometimes adjustments are necessary, and we’re happy to cancel your appointment as long as you notify us 24 hours in advance of your appointment. There is no fee for appointments canceled at least 24 hours in advance.
Texting us is the best way to ensure we receive your request timely and with a timestamp. You can text us at any time, even outside of normal business hours: (743) 200-5050.
CARDS ON FILE
We require a valid credit or debit card at the time of scheduling your appointment to hold your reservation. Without a valid credit or debit card, we cannot reserve or hold your appointment under any circumstances.
CANCELATIONS LESS THAN 24 HOURS IN ADVANCE
If you cancel with less than 24 hours of notice, we bill your card on file 100% of the reserved service amount. Texting us is one of the best ways to ensure that we receive your request timely and with a trackable timestamp. You can text us here: (743) 200-5050.
FAILURE TO SHOW (“NO SHOWS”)
Not showing up for your appointment without notice is particularly difficult for our team. Appointments that you miss without any notice are charged at 100% of the reserved service amount, and after 3 no-shows, we reserve the right to refuse any future services in our sole discretion.
ADVANCE BILLING
Vanity Girl bills service fees and any tip you designate on our online booking form on the morning of their designated appointments.
Do you have to tip in advance?
No. If you would not like your tip billed in advance, simply list “$0” in the gratuity section of the online booking form. Of course, we do not alter the way we provide a service based on the tip amount you select. Tips are completely optional, and if you’re not certain how much you’ll tip or whether you’ll tip at all, list “$0” and your card will not be billed a tip. You can later tip on the card on file, with a different card, or in cash, if you wish.
Why do we bill in advance?
It’s mutually convenient and it promotes healthy interactions. As our community continues to emerge from a pandemic, we encourage clients to remain in public settings only for as long as necessary.
You may wonder, what happens if you can’t come to your appointment?
We require a 24-hour notice of cancellations and we bill 100% for no-show appointments, so if you’re on our books in the morning, that’s a service block that is going to get billed. Given that, by billing your appointment on the morning of your service, we are better able to serve you and focus our attention on you during your appointment time.
But what if you want to use a different card?
We encourage clients to secure appointments with cards that they wish to use. You can change the card you use to pay for your appointment as often as you like, up until the morning of your service.
And finally, why are we doing this while other places don’t require this?
We seek to do a lot of things differently. Many businesses went out of business during the pandemic, but we didn’t. Many businesses raised their prices or charged a convenience fee after the pandemic, but we didn’t. Some businesses charge a markup to use a credit card, but we don’t. Some businesses pay their employees under the table or hire only independent contractors to avoid the costs of payroll taxes and increase their bottom lines, but we don’t. Some businesses forego ways to beautify their establishments to increase their bottom line as they recover from the pandemic, but we don’t.
All of these things cost us a tremendous amount of investment, but we didn’t raise all of our menu prices to cover those costs. But we did make some changes. Those changes were to strengthen our no-show compliance, card on file, and billing policies so that we can keep our rates virtually the same, yet deliver an even better, enhanced service. We appreciate your support as we support our team, you—our clients, and our community. If you have any questions about this or any of our policies, you may email our CEO directly at CEO@vanitygirlworld.com. He’s always open to your feedback.
TIMELINESS
Unless otherwise noted to you in writing, we ask that you arrive 15 minutes prior to your scheduled appointment for any NEW service that you have never received at our studio. For any repeat service, we ask that you arrive at least 5 minutes before your scheduled appointment time.
LATE ARRIVALS
As we are by appointment only, arriving on time for your service is important. Arriving more than 15 minutes beyond your appointment time may result in our refusing service. If we must refuse service based on your arrival time, the appointment will be billed at 100%. If we agree to attempt your service when you arrive late, we cannot guarantee full satisfaction and your service will be accepted “as is.” If your service is a lash service, our Lash Fix Policy (see below) will not apply to your service.
COURTESY CONFIRMATION EMAILS AND TEXT
As a courtesy, we send text and email reminders about your appointment. Depending on how far in advance you book your appointment, you may receive up to 4 reminder notices—3 emails and 1 text message. Within emails, you’ll find an option to reschedule or cancel appointments. To ensure receipt of these messages, please make sure to place a valid email address and text-message-capable mobile number on file. We cannot ensure receipt of each message, as variables outside of our control may interrupt the delivery of a message, however, please understand that it is ultimately your responsibility to remember your appointment dates and times.
ADDITIONAL LASH POLICIES
LASH TOUCH UP AND EXTRA SHEDDING POLICY
We strongly suggest pre-booking your services before leaving the studio to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for excessive shedding or grown-out lashes. If you have lost too many lashes by the time of your lash touchup appointment, we reserve the right to charge you an Extra Shedding charge. Your stylist will advise you in advance so that you are aware of additional fees.
LASH FIXES
At our sole discretion, we will invite you for a lash fix if you experience excessive shedding within the first 4 days after your lash appointment. This policy applies to full sets or lash touchups. You must reach out to us promptly. After 4 days, we cannot offer a lash fix, but we are happy to invite you for a touchup as early as you wish.
LASHES FROM OTHER SALONS
At Vanity Girl, we take pride in the quality of our product and workmanship. We certify each of our lash artists and require exceptional work. To ensure every client gets the quality we expect, we sometimes must refuse to work on lashes that were applied at other studios. If you have existing lashes that we did not apply, we will perform a brush test to decide if we are able to provide extension services. The decision to work on existing lashes from another studio will be made at our sole discretion. If we are unable to work on your lashes, we offer a removal service packaged with a full set.
(743) 200-5050
2441 Battleground Ave
Greensboro, NC 27408
NEED HELP? TEXT US AT (743) 200-5050
HOURS OF OPERATION:
Monday CLOSED
Tuesday 8:00am - 4:30pm
Wednesday 8:00am - 4:30pm
Thursday 8:00am - 8:00pm
Friday 8:00am - 8:00pm
Saturday 9:00am - 7:00pm
Sunday 9:00am - 7:00pm
HAVE A QUESTION?